Multilingual insurance assistant
A WhatsApp assistant and phone agent that answer policy questions — in the customer’s language.
- Client
- An insurance agency
- Industry
- Insurance
- Region
- United States
- Services
- AI voice & chat agents
The challenge
Customers asked the same coverage questions again and again — often in languages other than English, and outside office hours.
What we built
- A WhatsApp assistant that answers only from approved company knowledge
- Coverage answers across PPO dental, health, vision, life, group health and Medicare plans
- Automatic language detection, with replies in the customer’s own language
- Hand-off to the agency’s phone line for anything outside the knowledge base
- An inbound AI voice agent connected to the agency’s phone number
By the numbers
6Insurance product lines covered
AnyCustomer language
24/7On WhatsApp
Technology
- Twilio
- OpenAI
- Google Cloud
- Python
Want something like this?
Tell us what you’re trying to automate or build. We’ll share how we’d approach it on a 30-minute call.